Aim
To enable participants to communicate clearly and with impact, by improving their verbal and non-verbal communication style, as well as enhancing interpersonal skills.
Objectives
By the end of the course participants will have:
- Recognised different styles of communication and how to improve understanding and build rapport with others.
- Reflected on different methods of communication and decided when each is most suitable.
- Appreciated the role of body language and voice tone in effective communication.
- Communicated their message in an effective and engaging way for the recipient.
Target Audience
For staff wishing to develop their interpersonal skills and build rapport with others in the workplace.
