Effective Communication Skills for Care Managers & Care Supervisors
Aim
To enable participants to communicate clearly, confidently, and professionally within health and social care settings by improving verbal and non-verbal communication skills and enhancing interpersonal relationships with staff, service users, families, and other professionals.
Objectives
By the end of the course participants will have:
- Recognised different styles of communication and understood how to improve understanding, build rapport, and develop positive working relationships
- Reflected on different methods of communication and identified when each approach is most suitable within care settings
- Appreciated the importance of body language, active listening, and tone of voice in effective communication
- Developed skills to communicate messages clearly, confidently, and appropriately for different audiences
- Improved interpersonal skills to support teamwork, collaboration, and professional relationships
- Recognised barriers to communication and explored strategies to overcome them effectively
- Developed confidence in handling sensitive, challenging, or difficult conversations professionally and respectfully
- Understood the importance of effective communication in promoting person-centred care, safeguarding, dignity, and positive outcomes for service users
Target Audience
This course is designed for Care Managers, Care Supervisors, team leaders, senior carers, care staff, and others wishing to develop their communication and interpersonal skills within health and social care environments.
