ER Consulting designs and delivers quality training, team-building and coaching services to the private, public and voluntary sectors.
Effective Customer Service
It is easier to hold on to an existing customer than find a new one. This course explains helps participants to develop effective customer service skills.
Aim
To develop the participants’ skills and behaviours to offer exceptional customer service.
Objectives
By the end of the course participants will:
Adopted a consistent, professional communication style when speaking with customers
Developed skills in engaging with customers and handling their enquiries effectively
Listened effectively, asked questions and summarised to respond fully to a customer request
Identified ways they can add value to customer relationships and exceed expectations
Practised how to turn customer service disappointment into a positive experience
Target Audience
For those who have a responsibility for customer service and customer care.
