Effective Customer Service for Care Workers
Aim
To develop the skills, confidence, and professional behaviours needed to provide exceptional customer service within health and social care settings, ensuring positive experiences for service users, families, visitors, and other professionals.
Objectives
By the end of the course participants will:
- Adopt a consistent, professional, and compassionate communication style when interacting with service users, relatives, colleagues, and external professionals
- Develop skills in engaging positively with people and handling enquiries, concerns, and requests effectively
- Practise active listening, questioning, and summarising techniques to fully understand and respond appropriately to individual needs
- Understand how excellent customer service contributes to person-centred care, dignity, respect, and positive outcomes
- Identify ways to build positive relationships, exceed expectations, and create a welcoming and supportive care environment
- Develop confidence in handling complaints, difficult situations, and service disappointments professionally and calmly
- Recognise the importance of empathy, patience, and professionalism in delivering high-quality care and support
- Explore how effective customer service can improve trust, satisfaction, teamwork, and the reputation of care services
Target Audience
This course is designed for Care Workers, support workers, senior carers, reception staff, administrators, and other health and social care staff involved in providing care, support, and customer service within care environments.
