Aim
To equip first-line leaders and managers in health and social care with the skills, confidence, and insight to lead teams with purpose, compassion, and professionalism.
Objectives
By the end of the programme, participants will be able to:
- Understand their responsibilities as care leaders and the impact of their role on service quality.
- Provide clear, supportive direction that motivates and empowers their teams.
- Give constructive feedback that encourages growth and continuous improvement.
- Delegate tasks effectively while maintaining trust, accountability, and safe practice.
- Recognise the characteristics of high-performing care teams and foster positive team culture.
- Adapt their communication style to build understanding, respect, and rapport.
- Support staff through periods of change with empathy and practical strategies.
- Manage challenging behaviours and workplace issues confidently and fairly.
This practical, values-driven programme helps care leaders develop the confidence and capability to bring out the best in their people — creating teams that deliver compassionate, consistent, and exceptional care.
Target Audience
This training course is designed for those new to first line management and team leadership, or those without previous training in managing people at work.
